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At Shine Otaku, customer satisfaction is our priority. If you’re not completely happy with your order, we offer a simple and clear return and exchange policy.
🛍️ Eligibility for Returns & Exchanges
- Accepted Products: Returns and exchanges are accepted for both defective and non-defective items.
- Product Condition: Items must be returned new and unused.
- Return Window: Requests must be made within 14 days of delivery.
- Exchanges: Exchanges are accepted under the same conditions.
📦 Return Instructions
- Return Method: All returns must be shipped by mail.
- Return Label: Customers are responsible for the cost and arrangement of return shipping.
- Packaging: Please include the original packaging and your order number inside the return package.
💵 Refund Details
- Restocking Fee: No restocking fees apply.
- Processing Time: Refunds are processed within 7 business days of receiving your returned item.
- Refund Method: Refunds will be issued to your original form of payment.
❗ Additional Notes
- Returned items must be in their original, unused condition.
- We reserve the right to refuse returns that do not meet the eligibility criteria.
- Custom or made-to-order items may not be eligible for return.
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